SMOKE SOAP WHOLESALE POLICIES

SMOKE SOAP Shipping Policy

At SMOKE SOAP, we’re committed to delivering clean, discreet, and effective hygiene—on time and intact. Below are our shipping policies for both retail and wholesale customers.

🛍️ For Retail Customers

Order Processing

  • Orders are processed within 1–3 business days.

  • Orders placed after 12 PM ET are processed the next business day.

Shipping Options

  • Standard shipping (via USPS or UPS Ground): 3–7 business days

  • Expedited shipping options are available at checkout.

  • Shipping charges are calculated based on weight and location.

Order Tracking

  • You’ll receive a tracking number by email once your order is shipped.

Returns & Exchanges

  • We offer a 5-day return window from the date of delivery.

  • Items must be unused, unopened, and in original condition.

  • Return shipping is the responsibility of the customer unless the item is damaged or incorrect.

  • No refunds on shipping costs.

To initiate a return, email: returns@smokesoap.com with your order number and reason.

Lost or Damaged Items

  • Please contact us within 3 business days of delivery with photos and details.

  • Replacements will be issued for confirmed damaged or lost items—no cash refunds.

🧾 For Wholesale Partners

Order Fulfillment

  • Orders are processed within 1–7 business days depending on stock levels.

  • If backordered, please allow up to 5 weeks.

  • You may request:

    • Split shipping (send items as ready)

    • Hold until complete (wait until all items are in stock)

Shipping Method

  • Default: UPS Ground with insurance and delivery confirmation.

  • You may use your own shipping account by providing the account number at checkout.

  • Freight shipping available for bulk orders (200 lb+).

Tracking & Acknowledgment

  • You’ll receive tracking via email and updates in the Supplier Core Portal.

  • Please notify us of out-of-stock items within 48 hours.

Returns & Restocking

  • Returns are accepted within 5 days of delivery.

  • Items must be in resalable condition and include original invoice.

  • A 15% restocking fee will be deducted from the refund.

  • Shipping fees are non-refundable.

Damaged/Lost Goods

  • Notify us within 3 business days of receipt with photos.

  • Items must be returned within 10 days for inspection.

  • Replacements only—no refunds issued for damaged/lost goods.

🧠 Need Help?

For all shipping, return, or order support:

📎 Additional Notes

  • We currently ship within the U.S. only.

  • Wholesale customers must comply with SMOKE SOAP’s retail display and MAP policies.

  • All returns are subject to inspection and approval.