Returns

Exchanges

If approved, your exchange will be processed, and mailed free of charge.

Terms and Conditions (Free Gifts/Promotions)

The following applies to “Free Gift” offers and promotions when you make purchases for qualifying items, orders or services.

• The free gift(s)/promotions entitlement may require fulfilment of certain criteria(s) as stipulated in each campaign and are only available on orders placed through our website, www.smokesoapllc.com 
• The free gift(s)/promotions are only valid for specific campaigns and may not be valid in conjunction with any other offer or promotion, unless otherwise stated.
• Only one free gift per order, per person, per address for the duration of the offer / promotion (if you place more than one order with us in the period, you will only receive the gift on your first order), unless otherwise stated.
• In the event of any disparity or dispute, the final decision will be determined by SMOKESOAP, LLC.
• All Free gift(s) with purchase are on a first come, first serve basis, while supplies last.
• All free gift(s)/promotions are valid within the specified period as stated on the relevant campaigns. All claims beyond the specified period will be considered void.
• If a customer wishes to return an order or item which qualifies for a gift with purchase, the transaction can only be returned if the gift with the purchased item is also returned.
• The free gift(s)/promotions for each campaign is non-transferable, and cannot be substituted with any other item, cash or credit. 
• SMOKESOAP, LLC reserves the right to amend these terms and conditions without prior notice. Please check this Terms and Conditions (Free Gifts/Promotions) section before placing orders and/or regularly for any material updates.

Need help?

Contact us at support@smokesoap.com for questions related to returns and exchanges.