Returns

We do not accept returns. Your experience is a priority, and we would love to hear from you if you are not pleased with your purchase. Please email us at sales@smokesoap.com within 7 days of your purchase.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email at
sales@smokesoap.com with your order number and a photo of the damaged or defective item.

Terms and Conditions (Free Gifts/Promotions)

The following applies to “Free Gift” offers and promotions when you make purchases for qualifying items, orders, or services.

• The free gift(s)/promotions entitlement may require fulfilment of certain criteria(s) as stipulated in each campaign and are only available on orders placed through our website, www.smokesoapllc.com
• The free gift(s)/promotions are only valid for specific campaigns and may not be valid in conjunction with any other offer or promotion, unless otherwise stated.
• Only one free gift per order, per person, per address for the duration of the offer / promotion (If you place more than one order with us in the period, you will only receive the gift on your first order), unless otherwise stated.
• In the event of any disparity or dispute, the final decision will be determined by SMOKE SOAP, LLC.
• All Free gift(s) with purchase are on a first come, first serve basis, while supplies last.
• All free gift(s)/promotions are valid within the specified period as stated on the relevant campaigns. All claims beyond the specified period will be considered void.
• If a customer wishes to return an order or item which qualifies for a gift with purchase, the transaction can only be returned if the gift with the purchased item is also returned.
• The free gift(s)/promotions for each campaign is non-transferable, and cannot be substituted with any other item, cash or credit.
• SMOKE SOAP, LLC reserves the right to amend these terms and conditions without prior notice. Please check this Terms and Conditions (Free Gifts/Promotions) section before placing orders and/or regularly for any material updates.

Need help?

Contact us at sales@smokesoap.com for questions related to returns and exchanges.