SMOKE SOAP

WHOLESALE POLICIES

RETURN POLICY: SMOKE SOAP will accept wholesale returns within 5 days of order delivery.  There is a 15% restocking charge for all returned orders.

Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:

You must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID.

Your store must meet the standards of the SMOKE SOAP brand and not dilute the image we promise to uphold for our wholesale family.

Accounts will be reviewed annually. We reserves the right to cancel an account if SMOKE SOAP goods are not being well maintained, stocked in suitable temperatures, displayed well, kept in good hygiene (sample/tester products replaced as needed) or if the account changes ownership. Duplication or adulteration of products or packaging or falsely representing products as your own is strictly prohibited. SMOKE SOAP does not allow our products to be sold on any type of auction site. SMOKE SOAP can only be sold at physical location(s) provided to SMOKE SOAP at the time of order, and soaps must be sold under and by the company whose TAX ID number is on file. SMOKE SOAP cannot be sold at temporary locations not previously approved by SMOKE SOAP (such as art & craft festivals). SMOKE SOAP soaps cannot be sold at consignment shops, secondhand stores, or stores that contain previously owned products (without prior approval). We reserve the right to limit or discontinue the selling of our products to parties with sales and distribution strategies not compatible to those of SMOKE SOAP.

Order Fulfillment: Fulfillment can take up to 7 days depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 1 week unless expedited shipping is selected. Back-ordered items can take up to 5 weeks to arrive. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply.

Shipping & Handling: The shipping charges quoted in your order are based on the total weight of the products chosen via UPS Ground. All orders will have Delivery Confirmation added. Orders shipped via UPS will require mandatory insurance based on the wholesale value of the order. If you would like us to use your shipping account, please include all necessary account information. SMOKE SOAP reserves the right to refuse any order suspected to be fraudulent.

Wholesale Payments: Orders must be paid for in full in U.S. currency prior to shipment. At this time, we do not offer payment terms (Net 30, 60, 90, etc). We accept all major credit cards including AMEX, checks (with a 10 day hold for processing), cashier’s checks, and US money orders. Returned checks due to insufficient funds will be charged a $25 fee. Credit Card charges will appear on your statement as SMOKE SOAP. International orders must be paid by wire transfer or US money order and must arrive in US Currency. Any fees associated with the money transfer must be covered in the amount sent. If you are an international client and need to speak with us about other options, please contact sales@smokesoap.com.

Wholesale Returns & Restocking Fees: We stand behind our products and want to maintain a great relationship with our retailers. Afterall, you’re family. All retail orders come with a 5-day money back guarantee. Items must be in resalable condition. Simply return the merchandise with the original invoice and a note stating your reason for return and we’ll gladly refund your purchase price. Shipping & handling charges are not refundable, and a 15% re-stocking fee will be deducted from the refund.

Lost, Incorrect or Damaged Goods: If your merchandise is damaged or incorrect upon arrival, save all contents and packing materials, photograph the incorrect/damaged products, and contact us within 3 business days after its arrival. Shipments that arrive in damaged condition will be replaced only after the damaged merchandise has been returned to SMOKE SOAP within 10 days of receipt for inspection. Shipments that have been determined to be lost, after thoroughly researching the package through delivery confirmation tracking, will be replaced. For both circumstances, a monetary refund will not be given.

Canceling/Changing Your Order: Due to our size and efficient fulfillment, we move pretty quickly, so we cannot guarantee that your order can be cancelled or altered after it has been placed. You may contact us as soon as possible to see if your order has already started to be processed. In the event that it has not, we will be more than happy to make changes to it within 24 hours.

Display: It is your responsibility to maintain a clean environment and replace tester products as needed. Failure to maintain a clean display and products can result in termination of your wholesale account.

Privacy Policy: We hate spam as much as you do and will never share your information with anyone. It is for our eyes only. Subscription to our newsletter is not automatic and must be registered for by you. The only automatic subscription is for our resellers who will be added to a reseller list to be notified of any important changes in policies, line sheets updates, and things of similar important nature that directly effect your account and sales. Sensitive information entered online is encrypted and transmitted using Secure Socket Layers.

Minimum Advertised Price Policy (MAP): The MAP policy applies to all SMOKE SOAP products. Our minimum advertised price for SMOKE SOAP products is 85% of the Suggested Retail Price (SRP), which is a 15% discount off of SRP. Resellers may offer products on promotion at a lower advertised discount only with written permission from SMOKE SOAP. The MAP policy may be adjusted by SMOKE SOAP at its sole discretion. The MAP policy applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual customer within the reseller’s retail location or over the phone. SMOKE SOAP resellers are free to sell MAP products at any price they choose. This MAP policy does not in any way limit the ability of any dealer to advertise generic phrases such as that they “have the lowest prices” or “will meet or beat any competitor’s prices,” or similar phrases so long as the price advertised or listed is not below the MAP. To protect our resellers from unfair competition and to maintain the brand’s image, SMOKE SOAP will regularly review all reseller commerce sites and conduct in-depth web searches to ensure consistent adherence to this policy. In cases of violation of this MAP policy, resellers will be allowed 24 hours to bring all advertising into compliance. Warnings and written notices will not be provided. Failure to comply immediately will result in discontinued shipments and possible account termination. SMOKE SOAP reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of SMOKE SOAP.

Territory Limitations: The sale or distribution of SMOKE SOAP products outside the United States or to a third party other than an end consumer is strictly prohibited unless specifically approved in writing by SMOKE SOAP. SMOKE SOAP reserves the right to cancel or limit the sale of its products to parties whose sales and distribution strategies are incompatible with those of SMOKE SOAP.

Internet Retailer Requirements: Resellers must have privacy and customer service policies, as well as overall business ethics that are compatible with those of SMOKE SOAP. It is crucial that the SMOKE SOAP family remain a reputable and trusted brand. All internet resellers must have a web address of their own to sell SMOKE SOAP products. You may not use a subdirectory of another company’s URL, such as an Amazon.com storefront. Additionally, you cannot sell products through any online auction site such as eBay. SMOKE SOAP products should be represented as part of a category of like products, and should make up only a portion of the offerings sold online by the web retailer. Once approved, we will send product photography free of charge for use on your website in order to maintain a consistent presentation of the brand. All SMOKE SOAP material, including text from our website, ads, catalog, and other written documentation, may be used only with the express written consent of SMOKE SOAP. The presentation of the SMOKE SOAP line on your site must clearly differentiate from SMOKE SOAP company websites and must not confuse a “reasonable consumer”. SMOKE SOAP will review your website prior to setting up an account and reserves the right to refuse sales at its discretion. SMOKE SOAP will also review your site periodically to ensure ongoing compliance with this policy.

By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by SMOKE SOAP, LLC.